Frequently Asked Questions

Question 1

How can I make a booking?

Accepted Answer

The easiest way to make a booking with us is right here on our website: www.viaantwerp.com just click the book now button! (guess what…you are already here if you are reading this!)

Question 2

Do I need a credit card to make a booking?

Accepted Answer

You’ll need a debit or credit card to make your booking.

Question 3

How can I cancel my booking?

Accepted Answer

Pre-paid reservations are unfortunately non-refundable. If you chose the option to pay at the property, you can cancel the reservation free of charge up to 24h prior the arrival date directly on the platform you booked.

Question 4

Can I change my reservation?

Accepted Answer

Pre-paid reservations are unfortunately non-adjustable. If you chose the option to pay at the property, you can adjust the reservation up to 24h prior the arrival date directly on the platform you reserved.

Question 5

Can I change my room type after I’ve booked?

Accepted Answer

Depending on your booking conditions, you can request any changes on the website you booked. So only email us when you have booked directly via our website. For other platforms you have to contact that platform directly. You can also request an upgrade through our online check-in or upon arrival.

Question 6

Can I add /remove a person on my reservation

Accepted Answer

This is subject to availability. You can request it on the platform where you booked. If you booked on our website please call us 24/7 or contact us at  reservation@viaantwerp.com with a request to add a person

Question 7

Can I make a group booking at VIA Antwerp?

Accepted Answer

For groups of 5 rooms or more, get in contact with us directly to give you a sweet offer. Check out our Group Booking page. Or send an e-mail to: group@viaantwerp.com

Question 8

Do you offer corporate/Event packages?

Accepted Answer

For corporate packages please contact us at reservation@viaantwerp.com If you wish to host an event contact us at any of the two e-mails listed previously and we will let you know what the possibilities are.

Question 9

Do you have discounts or special offers?

Accepted Answer

Sign up for our newsletter for a 10%* discount and check out our Offers page to see all the available discounts. *10% on Best Available Rate / 5% on non-refundable

Question 10

Can I pay in cash, or only by card?

Accepted Answer

We accept credit card payments (Visa, MasterCard, American Express, Diners Club, Maestro, V-Pay). When you have paid with credit card, please make sure that you bring that credit card or an authorization form from the owner of the card. • Unfortunately we do not accept cash as payment method.

Question 11

How long does it take for the pre-authorisation to be returned to me?

Accepted Answer

The release of the authorization is done on the same day after we inspect the room on your check-out. Depending on your bank, it may take up to a week for the funds to be available on your account.

Question 12

Can I receive a refund if there are less people in my room than initially booked?

Accepted Answer

The price is paid per room, and not per person. Therefore you won’t be able to get a refund if less number of people arrive than the initially booked.

Question 13

What is city tax?

Accepted Answer

City tax is a local municipality tax that needs to be paid upon check-in by every guest, totalling €3,58 as per year 2026, per person per night (this could change per year). This tax cannot be paid in advance and is not included in the amount you pre-paid online

Question 14

What’s the address of Via Antwerp?

Accepted Answer

Our address is: Plantin en Moretuslei 136, 2018 Antwerpen, Belgium

Question 15

How do I get to Via Antwerp?

Accepted Answer

1. From Antwerp Central Station (Antwerpen-Centraal)
Exit the station and cross Astridplein to reach the tram and bus stops.Take tram 24 (toward Silsburg Borgerhout) and get off at the Joe English – Collegelaan stop.Walk down Joe Englishstraat—the hotel is located at the end of this street.
You can also walk; it takes about six minutes.
2. From the Airport
Brussels Zaventem (BRU):
Train: Direct trains to Antwerp Central take about 34–37 minutes.
Bus: The Airport Express shuttle stops at Astridplein, in front of Antwerp Central; from there it is a six-minute walk or a few stops on tram 24.
Antwerp International Airport (ANR/Deurne):
A similar shuttle service drops you off at Astridplein, a six-minute walk from the hotel.
Taxi or car rental are also available options.
3. Coming by Car
From Brussels, Ghent, Mechelen, or the coast: Take the E19 ring road, exit at “Borgerhout”, follow signs to the city center, then locate Joe Englishstraat. Be aware it is a one-way street.
From Aachen, Hasselt, or Turnhout: Use E313–E34, exit at “Antwerpen Centrum”, left onto Singel, then onto Luitenant Lippenslaan, and proceed with the same Uturn into Joe Englishstraat.
4. Getting There Late (Night Buses & Taxis)
While there’s no specific info on night buses to Via Antwerp, here’s what travelers typically do:
Taxi ranks are located right outside Antwerp Central—convenient for late-night arrivals.

Question 16

What to do in Zurenborg neighbourhood?

Accepted Answer

- Architectural Walk along CogelsOsylei
Stroll one of Belgium’s most enchanting streets, where opulent townhouses showcase styles ranging from Gothic Revival to Neo-Renaissance and Art Nouveau. Don’t miss The Sunflower and the whimsical "House of the Waterloo Battle.
- Explore the Squares: Dageraadplaats & Draakplaats
Dageraadplaats: A lively, family-friendly square brimming with cafés, restaurants, a playground, and a Thursday morning market.
Draakplaats (Dragon Square): A more tranquil, cozy spot ideal for relaxing over a drink in beautiful, historic surroundings.
- Guided or Self-Guided Walks
Discover Zurenborg’s architectural heritage with a walking route capturing highlights like Cogels-Osylei, Waterloostraat, Transvaalstraat, and the scenic squares.
For a more immersive experience, consider a bike tour, such as the "Antwerp South & Zurenborg" route, which starts at the Royal Museum of Fine Arts (KMSKA) and mixes historic gems with modern locales.
- Street Art: Graffiti Wall
From Minkelersstraat to Krugerstraat, discover 4,000 m² of vibrant murals, particularly eye-catching during the annual Meeting of Styles street art festival.
-Cafés & Local Flavor
Zurenborg is celebrated for its charming cafés you’ll find in richly decorated façades.

Question 17

Is smoking allowed at VIA Antwerp?

Accepted Answer

Smoking is not allowed inside the building and rooms. It is also not permitted to smoke in the internal terrace as well. You can smoke outside of the Hotel.

Question 18

Can I get a post/package delivered to the hotel?

Accepted Answer

Unfortunately, due to the big number of guests we do not accept packages. We are happy to provide you with a few locations where you can get your package delivered.

Question 19

Can my friends come and visit?

Accepted Answer

Friends and family are always welcome to visit within the general areas around the lobby and restaurant. People who are not guests and registered in the hotel won’t be allowed in the rooms.

Question 20

Can people under 18 stay at the property?

Accepted Answer

Guests under 18 years of age are welcome to stay with us only after having permission from a parent (a parental form needs to be filled and signed by a parent).

Question 21

Can I bring my own alcohol?

Accepted Answer

It is not allowed to bring your own alcohol to our restaurant or lobby.

Question 22

Are pets allowed?

Accepted Answer

Unfortunately, pets are not allowed at the property. Service dogs are allowed with the corresponding documentation.

Question 23

What are the check-in and check-out times?

Accepted Answer

Check-in: from 15:00 • Check-out: until 11:00

Question 24

Is reception open 24/7?

Accepted Answer

Yes! Our reception is open 24/7 and our team is always available.

Question 25

Can I check in early or check out late?

Accepted Answer

- You can check in early, from 7:00am, based on availability for a € 20 fee.
- Late check out is upon availability as well. The cost is € 20 per room.
- You can check out until 13:00 the latest.
- Of course, you can always leave your luggage with us for free.

Question 26

What’s the online check-in?

Accepted Answer

The Online check-in does gives you the opportunity to add all necessary information prior to your arrival and will reduce the total check-in time. If you choose to do the online check-in you still need to pass by reception to collect your room code and finalize the process.

Question 27

Can I store my luggage upon arrival/check-out?

Accepted Answer

Of course, you can store your luggage for free with us at your arrival or departure.

Question 28

What's in the room? Are towels and a hairdryer included?

Accepted Answer

Towels, pillows, duvet, fresh bed linen, shower gel, shampoo and a hairdryer are included to all of our rooms.
The layout and extra features of the rooms may vary depending on the category, you can check all the details on our reservations engine here on our portal.

Question 29

Can children and babies stay, and is there a cot?

Accepted Answer

We provide baby cots for no extra charge based on availability. Please contact us before your arrival to arrange it.

Question 30

How long can I stay at VIA Antwerp?

Accepted Answer

The maximum number of days you can stay is 30 days. After that, we ask you to check out. You may return for a new stay after 30 days of being checked out.

Question 31

Do you have a restaurant/bar?

Accepted Answer

Yes! Our very own Bar and Restaurant ‘’Mea’’ is open daily.
Dinner
Tue–Sat: 18:00–22:00
Bar Drinks
Sun–Thu: 12:00–00:00
Fri–Sat: 12:00–01:00
Bar Food
Daily: 12:00–22:00

Question 32

How can I book in Mea?

Accepted Answer

You can reserve your table and check our delicious menu on Mea’s very own website www.meaantwerp.com

Question 33

Can I go to the restaurant if I am not staying in the Hotel?

Accepted Answer

Of course, you are more than welcome to reserve your spot at our restaurant and come enjoy a great culinary experience!

Question 34

Is breakfast included, and what are the breakfast hours?

Accepted Answer

Breakfast is a delicious variety of options with everything you are looking for, between these hours:
Breakfast
- Mon–Fri: 07:00–10:30
- Sat: 07:00–11:00
- Sun: 07:00–11:00
Price: 21 euro

Question 35

Is there WIFI?

Accepted Answer

Of course, it’s the 21st century! We offer a strong WiFi connection across all areas free of charge.

Question 36

Is there a laundry service?

Accepted Answer

Sorry to say, we don't offer laundry service but are happy to help you find a suitable one nearby.

Question 37

Is there parking at VIA Antwerp?

Accepted Answer

Our hotel has a limited number of on-site parking spaces available. Please note that these cannot be reserved and are offered on a first come, first served basis at a rate of €25 per day.
If our on-site parking is full, you can park on the street for a fee or take advantage of the following paid parking options nearby:
- Park Bee – A private parking lot provided by an external operator, located at Plantin en Moretuslei 101. It is a 5-minute walk from Via Antwerp and costs €15 per 24 hours.
- Q-Park Antwerpen (Parking Kievit) – A spacious underground parking lot located at Somersstraat 21. It is a 10-minute walk from Via Antwerp and costs €28 per 24 hours.
- Interparking – Located at Van Immerseelstraat 2. It is a 10-minute walk from the hotel.

Question 38

Can I rent a bike at the hotel?

Accepted Answer

Yes! We offer Bike rental at the reception and getting a bike for 24/h costs €16 per day. You can also rent a bike for 3 hours and it’s €12.

Question 39

Is there a gym or common area for guests?

Accepted Answer

Yes! We have a 24-hour fitness centre and bright social spaces where you can sit and work.

Question 40

Is the hotel accessible for guests with reduced mobility?

Accepted Answer

Certainly! Elevator, ramps, accessible paths are available at the Hotel

Question 41

Do you have bike storage when I bring my own bike?

Accepted Answer

Traveling around with an expensive bike? We’ve got you covered! You can place it in our -1 floor at any time.

Question 42

How do I get a third-party credit card form or my company invoice?

Accepted Answer

Feel free to reach out to us to request a credit card form, or a company invoice at reception@viaantwerp.com

Question 43

What forms and documents do you accept?

Accepted Answer

In order to check-in, you’ll need to present a valid identification document. This is a physical ID Card or Passport. Photos of documents are not accepted. The document may not be expired. Any other form of document is not accepted.

Question 44

How do I obtain a parent consent form?

Accepted Answer

You can request the parent consent form at reception@viaantwerp.com. After completing it, please email it back or hand it in at check-in.

Question 45

What if I lost or found something at the hotel?

Accepted Answer

Please email your details and a description of the item to reception@viaantwerp.com. Our team will come back to you if it’s found.

Frequently Asked Questions

Bookings, reservations & cancellations

Payments, taxes & refunds

Directions

What is and isn’t allowed?

Check-in & check-out

Rooms

Facilities & services

Forms & Documents

Get in touch

Frequently Asked Questions

Bookings, reservations & cancellations

How can I make a booking?

Do I need a credit card to make a booking?

How can I cancel my booking?

Can I change my reservation?

Can I change my room type after I’ve booked?

Can I add /remove a person on my reservation

Can I make a group booking at VIA Antwerp?

Do you offer corporate/Event packages?

Do you have discounts or special offers?

Payments, taxes & refunds

How long does it take for the pre-authorisation to be returned to me?

Can I receive a refund if there are less people in my room than initially booked?

What is city tax?

Directions

What’s the address of Via Antwerp?

How do I get to Via Antwerp?

What to do in Zurenborg neighbourhood?

What is and isn’t allowed?

‍Is smoking allowed at VIA Antwerp?

Can I get a post/package delivered to the hotel?

Can my friends come and visit?

Can people under 18 stay at the property?

Can I bring my own alcohol?

Are pets allowed?

Check-in & check-out

What are the check-in and check-out times?

Is reception open 24/7?

Can I check in early or check out late?

Can I store my luggage upon arrival/check-out?

Rooms

What's in the room? Are towels and a hairdryer included?

Can children and babies stay, and is there a cot?

How long can I stay at VIA Antwerp?

Facilities & services

Do you have a restaurant/bar?

How can I book in Mea?

Can I go to the restaurant if I am not staying in the Hotel?

Is breakfast included, and what are the breakfast hours?

Is there WIFI?

Is there a laundry service?

Forms & Documents

What if I lost or found something at the hotel?

Get in touch